Our IT services
No off-the-shelf bundles – just what a small or mid-sized business really needs, individually or as ongoing support.
IT infrastructure
Planning, building and maintaining your IT landscape – from the on-premises server and the site connection to documentation your successor will understand.
- Servers, virtualisation and storage – on premises, hybrid or in the cloud
- Hardware procurement with manufacturer partners (incl. Lenovo 360)
- Documentation: network plans, access, responsibilities
- Lifecycle planning instead of outage surprises
- Takeover of existing environments including an inventory
Helpdesk & support
One channel for every incident – ticket, phone or chat. Remote first, on site when it's needed.
- Remote support with agreed prioritisation
- On-site visits in the Magdeburg area and Saxony-Anhalt
- User onboarding and offboarding
- Monthly overview: tickets, trends, open items
Network & Wi-Fi
Cabling, switches, firewall and Wi-Fi that fit together – with guest network, VPN and segmentation where it makes sense.
- LAN/Wi-Fi planning and site survey
- Firewall, VPN and site-to-site connectivity
- Network monitoring with alerting
Workplace & devices
From the ordered laptop to the fully set-up workplace – centrally managed, encrypted, up to date.
- Device management (Intune or comparable)
- Software rollouts and updates
- Printing, telephony and meeting-room technology
IT consulting & projects
When a decision is due – new site, server replacement, Microsoft 365, funding – we sort options, costs and risks before money is spent.
- IT inventory with a prioritised list
- Technology roadmap for 12 to 36 months
- Project management for relocations, migrations and rollouts
- Support with funding applications (e.g. German federal and state programmes)
- Second opinion on quotes from other providers
IT security
Firewall, identities, backup and awareness – covered on its own page with all building blocks.
- Baseline protection included in every support contract
- Full details on the security page
Typical starting points
This is what many businesses look like before we start. Does any of it sound familiar?
The server runs – for years
Nobody knows exactly what happens if it fails. Plan B only exists in one colleague's head.
Support only when things are on fire
The previous provider shows up for incidents, but nobody looks after things beforehand. Every outage is a surprise.
No overview of access
Former employees still have accounts, passwords live in a spreadsheet, everyone has admin rights.
Device sprawl
Laptops from five generations, private phones with company mail, updates by gut feeling.
Wi-Fi as a permanent topic
The connection drops in the workshop, video calls stutter in the meeting room, the guest network sits inside the company network.
Decisions without a roadmap
Investments happen when something breaks – not because they were planned. Quotes are hard to compare.
What ongoing support means with us
So it's clear what the monthly fee covers – and what we offer separately.
Included in the support contract
- Monitoring of servers, network and backups with alerting
- Updates and patches on a fixed schedule
- Helpdesk for your staff with agreed prioritisation
- Maintained documentation and a monthly overview
- A dedicated contact who knows your environment
Separately, by effort or quote
- Hardware and licences (transparent: purchase price plus margin)
- Projects such as relocation, server replacement or cloud migration
- On-site visits beyond the agreed allowance
- Training and awareness sessions
How we work
Four steps from the first inventory to ongoing support – no surprises.
Inventory
We look at servers, network, devices, access and contracts and write down what's good and what's urgent.
Concept & quote
A prioritised list with costs: what's immediate, what's in six months, what can wait. You decide, we recommend.
Implementation
We plan changes with you, outside core hours where possible, with a fallback for every step.
Support
Monitoring, updates, helpdesk and a regular look at the big picture – with a dedicated contact.
Frequently asked questions about IT support
What IT clients usually add straight away
These services build directly on the topic of this page — not a standard bundle, just the sensible next step.
Backup & recovery plan
Automatic backups, regular restore tests and a plan for the worst case.
IT support without a tested backup is only half the job.
Learn moreIT security & firewall
Firewall, malware protection, access rights and phishing defence.
Firewall and access rights belong to the same baseline.
Learn moreOngoing IT support
One named contact, monitoring and maintenance instead of firefighting.
So the setup stays maintained, not just installed.
Learn more