Question 1

What does Ovarna do?

Accepted Answer

Ovarna is an IT service provider based in Magdeburg, Germany, supporting companies with managed IT, cloud, security, hardware and digital marketing – as a long-term, single-source partner.

Question 2

What size of companies do you work with?

Accepted Answer

From single-person offices to mid-sized companies. Our setup scales: depth and effort of support are tailored to size, industry and risk profile.

Question 3

Where are you located and where do you work?

Accepted Answer

Headquarters in Magdeburg, Saxony-Anhalt. We cover on-site work mainly across central Germany and operate remotely throughout Germany and the EU.

Question 4

Are you a reseller or a real service provider?

Accepted Answer

Both – but the focus is clearly on consulting, operations and accountability. Hardware or licenses are only sold when they actually fit the requirement.

Question 5

How can I contact Ovarna?

Accepted Answer

Via email at info@ovarna.de, our contact form, or directly through our online booking calendar. During business hours we usually reply within a few hours.

Question 6

Do you offer a free initial consultation?

Accepted Answer

Yes. The first call (typically 30 minutes) is free and non-binding. We use it to understand your situation and check whether we’re actually the right partner.

Question 7

What exactly does your IT support cover?

Accepted Answer

Helpdesk, endpoint management, patching, monitoring, backup, network and Wi-Fi, procurement, lifecycle and IT strategy – ideally as a managed service with clear ownership.

Question 8

Do you also manage Microsoft 365 / Entra ID?

Accepted Answer

Yes. Setup, hardening, conditional access, license optimization, mailboxes, Teams, SharePoint and OneDrive are part of the standard scope. MFA and least-privilege access are mandatory, not optional.

Question 9

Can you take over our existing IT?

Accepted Answer

Yes. We start with a structured inventory (hardware, licenses, network, security, processes), document everything and move operations into a planned transition without disruption.

Question 10

Do you offer on-site service or only remote?

Accepted Answer

Both. Remote support is the default for fast reaction. On-site visits are scheduled deliberately – e.g. for hardware rollouts, network work or strategy meetings.

Question 11

Do you also support Apple and Linux?

Accepted Answer

Yes. We support mixed Windows, macOS and Linux environments. We help with Apple MDM setups and standard Linux server, container and edge scenarios.

Question 12

Can you complement an existing internal IT team?

Accepted Answer

Yes. Many clients keep their internal admins and use us for specific topics, peak load or as an external sparring partner – with clearly defined responsibilities.

Question 13

Which cloud platforms do you use?

Accepted Answer

Primarily Microsoft 365 / Azure and IONOS Cloud (EU hosting). On request we also integrate AWS or Google Cloud. For GDPR-sensitive workloads we prefer EU regions with clear data processing agreements.

Question 14

Where is my data physically stored?

Accepted Answer

By default in EU data centers (preferably Germany). On request we document the storage location per system, including sub-processors. That’s the foundation of any GDPR-compliant architecture.

Question 15

What’s the difference between cloud and a classic server?

Accepted Answer

Cloud means scalable, highly available resources you pay per use, instead of owning hardware. Backup, updates, redundancy and site failure are part of the design – not afterthoughts.

Question 16

How secure is the cloud compared to local servers?

Accepted Answer

A properly configured cloud environment is usually safer than a forgotten server in a closet – simply because of patching, monitoring, identity controls and physical security. Configuration matters, not the platform itself.

Question 17

How does a cloud migration work?

Accepted Answer

Assessment → target architecture → pilot → staged rollout → cutover → hypercare. We migrate in waves, keep downtime minimal and document each step.

Question 18

Can we move back from the cloud later?

Accepted Answer

Yes. We deliberately avoid hard vendor lock-ins, document data and identity models in exportable form and plan exit strategies as part of the architecture.

Question 19

What does the cloud realistically cost?

Accepted Answer

Cloud costs are usage-based. Before any migration we build a 36-month TCO model (not just list prices) and continuously review costs through cost management reports.

Question 20

How do you handle data protection?

Accepted Answer

Data protection is not an add-on but an architectural principle: data minimization, EU hosting where possible, purpose limitation, documented deletion concepts and traceable data processing.

Question 21

How do you protect us against ransomware?

Accepted Answer

In layers: hardened endpoints, modern EDR/AV, MFA everywhere, patch management, 3-2-1-1 backup (incl. immutable / air-gapped), network segmentation and regular restore tests.

Question 22

What happens in a security incident?

Accepted Answer

We follow a defined incident response plan: containment, forensic preservation, recovery, communication and lessons learned. Reporting obligations under GDPR Art. 33/34 are actively supported.

Question 23

Do you offer pen tests or vulnerability scans?

Accepted Answer

Yes – from automated vulnerability scanning to commissioned pentests via our partners. Results come with clear remediation plans, not just PDF reports.

Question 24

How is Ovarna’s access to our systems controlled?

Accepted Answer

Zero trust: every session is authorized individually, all admin access uses personal accounts with MFA, is logged and limited to the strict minimum – no shared passwords, no backdoors.

Question 25

Do you also train our employees?

Accepted Answer

Yes. Awareness training (phishing, passwords, mobile devices) is a fixed part of our security services, because a large share of successful attacks start at the human interface.

Question 26

What does your digital marketing include?

Accepted Answer

SEO (technical and content), Google Ads, social ads, content, landing pages, tracking setup and reporting. We focus on measurable outcomes, not vanity metrics.

Question 27

Do you also build websites?

Accepted Answer

Yes. From concept through design to technical implementation – fast, low-barrier (guided by WCAG AA), privacy-friendly and SEO-ready from day one.

Question 28

How do you track without privacy issues?

Accepted Answer

Consent-based tracking by default (GA4, optionally Microsoft Clarity), IP anonymization, clear cookie banners with opt-out as default and clean documentation in the privacy policy.

Question 29

How quickly do SEO results show?

Accepted Answer

Realistically: first movement after 2–3 months, solid top rankings over 6–12 months. Anyone promising faster should be treated with caution.

Question 30

Can you also manage Google Ads strategically?

Accepted Answer

Yes – with focus on conversion value, not just click cost. We set up conversion tracking properly, optimize campaign structure, bids and landing pages and report transparently.

Question 31

What is Lenovo 360 and why is Ovarna a partner?

Accepted Answer

Lenovo 360 is Lenovo’s partner program that bundles hardware (PC, workstation, server, smart collaboration), services and solutions. As a partner we get better terms, faster support and access to lifecycle programs like DaaS and TruScale.

Question 32

Which Lenovo products do you procure?

Accepted Answer

ThinkPad notebooks, ThinkStation workstations, ThinkVision displays, ThinkSystem servers (incl. Tiny / SR series) and ThinkSmart meeting solutions – with matching services like Premier Support or Asset Recovery.

Question 33

What is Device-as-a-Service (DaaS)?

Accepted Answer

DaaS means: hardware, configuration, lifecycle and support are paid as a monthly rate (OpEx) instead of a single investment (CapEx). It usually includes pre-imaging, on-site swap and a planned refresh after 36–48 months.

Question 34

What happens to old hardware?

Accepted Answer

Through Lenovo Asset Recovery devices are securely wiped, refurbished or recycled in an environmentally responsible way – with proof. This covers both GDPR and sustainability requirements.

Question 35

Can we test demo devices before buying?

Accepted Answer

Yes. For common ThinkPad and ThinkStation models we can arrange demo devices via Lenovo so users can validate fit before a larger rollout.

Question 36

How fast is hardware available?

Accepted Answer

Standard configurations are typically available in 1–3 weeks, custom (CTO) builds in 3–6 weeks. In case of shortages we propose equivalent alternatives instead of unrealistic promises.

Question 37

From how many devices does Lenovo 360 make sense?

Accepted Answer

There is no fixed minimum. In our experience partner pricing, custom imaging and Premier Support start paying off from a handful of devices – with no upper limit, from startups to mid-sized companies with several sites.

Question 38

Are you locked into Lenovo?

Accepted Answer

We are an authorised Lenovo 360 partner – but not exclusively. If a different device fits your use case better, we'll say so openly. Advice comes before sales.

Question 39

How is your pricing structured?

Accepted Answer

Transparent: monthly service flat rates (e.g. per workstation or per service), hourly rates for projects and clear hardware/license prices. Anything not covered by the flat rate is offered before execution – never billed by surprise.

Question 40

Is there a minimum contract term?

Accepted Answer

Standard is 12 months for managed services, monthly models are possible. Licenses and DaaS contracts follow vendor terms (typically 12 or 36 months).

Question 41

What happens if our needs grow or shrink?

Accepted Answer

We adjust the package. Scaling up is possible at any time, scaling down with a defined notice period. The goal is support that matches reality, not the original estimate.

Question 42

Do you charge for a first call or a quote?

Accepted Answer

No. Initial consultation and written quote are free. You only pay once clearly defined services are commissioned.

Question 43

How does billing work?

Accepted Answer

Monthly invoice via email, SEPA direct debit or bank transfer. Projects are billed in milestones. All invoices are compliant with German GoBD requirements.

Question 44

How does onboarding work?

Accepted Answer

1) Kickoff & goals, 2) inventory (hardware, licenses, network, security), 3) quick wins & hardening, 4) handover into regular operations. Typical duration: 2–6 weeks, depending on size and current state.

Question 45

What do you need from us to get started?

Accepted Answer

A point of contact, access to existing systems (domain, M365 tenant, router, server), a list of locations and employees and known open issues. We provide a complete onboarding checklist.

Question 46

How do you minimize downtime during a migration?

Accepted Answer

We migrate in waves, pilot with a small group, schedule cutovers outside business hours and keep rollback paths ready. Communication to end users is part of the plan.

Question 47

Are employees trained?

Accepted Answer

Yes. When introducing new tools (e.g. M365, new endpoints, new security rules) we provide compact training sessions or videos – so technology doesn’t fail at the desk.

Question 48

What happens with our previous provider?

Accepted Answer

We coordinate the handover directly, collect documentation, credentials and contracts and review what should continue or be terminated. You don’t need to mediate between two parties.

Question 49

How quickly do you respond to incidents?

Accepted Answer

We define that together: during project planning we agree response times by priority, matched to how your business works. They are then part of the service contract.

Question 50

How do I report an issue?

Accepted Answer

Via email to our support, through the ticket portal or by phone. Every ticket gets a number, a clear status and a responsible owner – no lost requests.

Question 51

Is there an emergency contact outside business hours?

Accepted Answer

With an agreed on-call arrangement, yes. Without it we still help as best we can in real emergencies – without a fixed commitment.

Question 52

How do I see the status of my tickets?

Accepted Answer

Via our customer portal with an overview of open tickets, history, ownership and SLA status. On request additionally with monthly reports.

Question 53

What is not included in support?

Accepted Answer

Brand new projects, larger redesigns, hardware costs and third-party licenses. These are quoted separately. Within ongoing support there is a clearly defined included volume.

How can we help?

General

IT Solutions

Cloud & Hosting

Security & GDPR

Marketing & Web

Lenovo 360

Pricing & Contracts

Onboarding & Migration

Support & SLA

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IT consulting & funding

Ongoing IT support

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